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How soon will my order ship?

Before your order ships from our warehouse, it undergoes a processing phase. Our fulfillment staff only processes orders Monday - Friday, excluding major Canadian holidays. The order processing phase includes:

  • Fraud review
  • Fulfillment, i.e. picking and packing your items
  • Quality assurance (for a portion of orders)
  • Shipment preparation

After processing is completed, your order is ready to ship from our warehouse. Our shipping carriers only pick up packages from our warehouse once per business day in the afternoon. This allows us a limited amount of time to process our large volume of orders each day, so orders with paid shipping methods receive priority during processing. The typical processing times for our orders are shown in the table below:

 

Shipping MethodProcessing Time
Free Shipping Up to 5 business days
FedEx Ground Same business day*
FedEx Economy Same business day*
FedEx 2Day Same business day*
FedEx Priority Overnight Same business day*

*Order processes and ships the same business day as long as it is successfully submitted before 12pm PST, otherwise it will be processed and shipped the next business day

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