You may return most new, unopened items within 30 days of delivery for a full refund of the item value (see Restrictions below). We know ordering online is sometimes challenging, so you may also return a single opened item--that is otherwise in brand new condition--used for sizing or quality checking. If we receive your items in approved condition, you will be refunded for the full value of your items, less the cost of return shipping (if you use one of our prepaid shipping labels). The refunded value does not include your original shipping costs. Return authorization is required prior to returning your items. Please follow the instructions at How do I return an item? to begin the returns process.
You may not return:
- Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons other than a LinenTablecloth error
- Items that were excluded from returns because of clearance pricing or other promotional restrictions
- Items that have been personalized, such as through an engraving or monogramming process
Unless you request otherwise, we will provide you a prepaid return shipping label during the return authorization process. If you return an item using the return label we provide, and the reason for return is not the result of a LinenTablecloth error, the cost of return shipping will be deducted from your refund. If you choose to ship the item on your own, you'll pay the shipping carrier at the time you ship your return. Keep in mind, our rates with FedEx are heavily discounted and in most cases will be cheaper than what you would pay yourself.
Errors and Defects
Certain return restrictions will not apply if your items are being returned as the result of a LinenTablecloth error. Most notably, we will not charge you for return shipping and you will not be penalized for opened items, so long as the defects are determined to be from our store and not as the result of use or damage after they were shipped to you. The condition of the items will be determined during our return verification process. If you return open, defective or damaged items and we determine that they were not the result of a LinenTablecloth error, you will only be refunded for a portion of the item value. See How Returns Are Refunded for more details.