Checking Your Order Status

You can check the current status of your order right on our website. First, you'll need to answer a simple question:

Did you log into an account on our website before placing your order?

If your order status indicates that your order already shipped and you want to track the delivery progress of your order, please see Where's my order?

Instructions for Registered Customers

  1. Go to the My Orders page (and log in, if you haven't already)
  2. Locate your order in the table on the My Orders page
  3. Check the Order Status column your order's current status

Instructions for Guest Customers

  1. Go to our Guest Order Lookup Form
  2. You will need the following information from your order
    • Order ID
    • Billing Last Name
    • Email Address or Billing Postal Code
  3. Enter the required information and click the Continue button
  4. You will be redirected to a new page that shows your order information
  5. Your order status is to the right of the large order number near the top left of the page

Order Statuses

Here is a list of order statuses and what they mean:

Pending Your order is received and awaiting review
On Hold Your order is being held for review or changes
Ready for Processing Your order has been reviewed and is ready to be processed
Processing Your order has been sent to our other information systems to be prepared for shipping
Complete Your order is completely shipped and paid
Canceled Your order has been canceled
Closed All items on your order have been refunded
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