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Checking Your Return Status

You can check the current status of your return right on our website. First, you'll need to answer a simple question:

Did you log into an account on our website before placing your order?

Instructions for Registered Customers

  1. Go to the My Returns page (and log in, if you haven't already)
  2. Search the list of returns for your return number
  3. Check the Return Status column for the return status

Instructions for Guest Customers

  1. Follow the instructions at Checking Your Order Status to find the order for which you requested a return
  2. From the About This Order section of the order status page, click on the Returns link, which will take you to all return requests linked to your order
  3. Scroll down the page to the Returns section
  4. Search the list of returns for your return number
  5. Check the Return Status column for the return status

Return Statuses

Here is a list of return statuses and what they mean:

StatusMeaning
Pending New return request, awaiting authorization
Partially Authorized Some of your items have been authorized for return
Authorized All of your items have been authorized for return
Return Partially Received Some of your items have been received in our warehouse
Return Received All of your items have been received in our warehouse
Processed and Closed Your return is complete and has been refunded
Closed Your return request has been canceled or denied
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