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Where's my order?

First, double check that your order isn't still within our normal order processing window for the shipping method you chose (see How soon will my order ship?). It's possible that your order is still in line to be fulfilled from our warehouse and hasn't shipped just yet. You can check your order status from our website.

When your order ships, you should receive a shipment confirmation email from our store with tracking information (please search your email for "LinenTablecloth" to be sure you didn't miss it). If you are unable to locate the shipment confirmation email, tracking information for your order is also available on our website. To track your order delivery progress through our website, see Tracking Your Shipment below.

Tracking Your Shipment

First, follow the instructions in Checking Your Order Status to get to the order information page. If your order status is listed as Complete then it has shipped and you should be able to track it. Follow the steps below to track your shipment:

  1. Click the View Order link for the order you want to track
  2. Scroll down the page until you see the section titled Items Ordered
  3. Click the track your order link just to the right of the Items Ordered text
  4. This should open a new window showing the tracking information provided by our shipping carrier

NOTE: It may take up to 1 business day after your order ships for shipping carrier to update the tracking information

If you've checked in all the right places and still can't figure out where your order is, please contact our customer support team and we'll be happy to help you locate it.

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