We ship with UPS from our warehouse in Memphis, TN.
LinenTablecloth can not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, we can file a claim on your behalf with the shipping carrier who made the error, however, you will only be compensated if we recover the money from the shipping carrier through their claims process. In the event that we are not able to recover any money, we can not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.
LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.
You can setup Delivery Preferences with carriers, (including UPS,) to;
Customize Delivery Time
Deliver to Another Address
Hold at UPS Location
Sign for a Package
Provide Delivery Instructions
Request Vacation Hold